FAQ

 

l  Can you do OEM/ private label? Any current box design for us to choose from?

Of course we can do OEM/private label for you. We have our own gift box and plain package box for you to choose, and we also accept package customizing.

l  How to pay?

We accept T/T, Escrow Western Union, Paypal, Moneygram and more. Please suggest your preferred payment method. Any inquiries or questions, please do not hesitate to let us know.

l  What certificate do you have?

We are equipped with all kinds of certificate including CE, FCC, UL and all the materials that have direct contact with skin can pass RoHS and REACH test. We have product patents. In addition, we also have medical device manufacturer license.

l  What features edge your company and your products out of the competitors?

1. 16 years’ OEM & ODM experience

2. Passed ISO 13485 under SGS audition

3. Self-development and design ability supported by Tsinghua University

4. Supplier of famous brands

l  Do you provide warranty and how long is it? Any after-sale service?

We provide 2 years’ warranty for our clients, and we have a unique code for every device in order to track any possible problems after sale. We promise you a very low defect ratio and satisfactory solutions for every defected product.

l  How about the shipment?

If the products that you order is not out of stock, they will be shipped out within 2 work days after receiving your payment.

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